Zeacom is rapidly growing technology company and long standing AVAYA DevConnect partner with a global presence. Zeacom Communications Center (ZCC) delivers advanced Unified Communications (UC) and Contact Center solutions to around 3,000 organizations across 28 countries working with both the IP Office and Communication Manager platforms.
ZCC can provide the applications below for Call Centers of up to 750 Seats and Enterprise UC solutions for up to 3,500 Users from a SINGLE application and in most cases a SINGLE server.
• Contact Center routing and Reporting
• Multimedia Queuing (Email, Fax, Chat, SMS)
• Preview and Power Dialing
• Inbound and Outbound IVR
• Easy Integration to databases such as MS CRM, Salesforce.com
• OCS Integration
• Voicemail and Unified Messaging
• Presence and Desktop Applications
• Operator Console
• Call Recording and Agent Evaluation
• Much Much more!
For additional information visit www.zeacom.com
