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Lantana
Professional Services: |
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Data
Services Solutions |
- Voice Networks and
Communications Integration
- Network and Systems
Management
- Business Continuity and
IT Optimization
- Network Security
- General IT and Data
Solutions
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Contact
Center Solutions |
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Data Services Solutions
Our Data Services division focuses on
building next generation IP networks for
enterprise customers. Lantana Communications
provides professional services for all
ranges of enterprise business networks for
both voice and data solutions.
Our services address requirements Voice over
IP (VoIP), Security, Network Management, and
Systems Integration.
Services
Lantana Communications follows a
customizable client engagement process for
the delivery of the following solutions: |
- Assessment and planning
- Design
- Implementation
- Project management
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Lantana Communications’ Capabilities
Enterprise solutions require broad expertise
for rapid and successful results. Lantana
Communications’ teams have extensive
industry skills which include: |
- Voice Networks and Communications
Integration (VoIP, VoFR, VoATM, etc.)
- VoIP Readiness Assessment and
Planning
- Enterprise VoIP System design
and integration services
- Network and Systems Management
- Network Management Hosted
Solutions
- Network Management systems
design and integration services
- Business Continuity
- Identify the gap between IT
Reality and Business requirements
- Validate IT availability and
Disaster Recovery
- IT Costs vs. Business Value
- Network Security
- Network Security Assessments
- Firewall and IDS (Intrusion
Detection Systems), Design and
Implementation
- Security Policy review and
creation
- General IT and Data solutions
- Wireless Networking design and
implementation
- Storage Area Networks design and
implementations (SAN)
- WAN backbone planning, design
and implementation
- Advanced routing policy and
peering
- BGP, OSPF and other routing
protocols
- IP, MPLS, ATM,
and Optical Transport
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Contact Center Solutons
Aligning your contact center operations
to meet your business strategy and
objectives is imperative in today’s business
world. When it comes to your contact center
and customer relationship strategy, we have
the consulting expertise to help you meet
these objectives. Here at Lantana
Communications our Professional Services
Organization is committed to providing you
and your team high level telephony solutions
in order to assist you in meeting your
organizational profit and growth goals.
The Lantana Communications team knows all
too well the challenge for many
organizations these days is to provide a
higher level of personalized service to
clients who prefer to do business by phone.
We can help your organization plan,
implement and manage its telephony
technologies that enable you to meet this
challenge. We provide a variety of services
that can maximize efficiency in your many
different communications channels. As a
Professional Services Organization, we
follow strict methodology guidelines
ensuring consistency, and measurable results
based outcomes. This translates into
successful telephony projects with minimal
client and center impact. We provide
comprehensive, integrated on-site and
remotely delivered consultation and
integration services. Our consultants are
highly skilled and qualified to provide
expert consultation designed to assist your
organization obtaining maximum value and
performance from your AVAYA telephony
solutions and applications that are in the
call center. |
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Contact Center Performance Evaluation
Have You Experienced One of the Following
Circumstances within Your Contact Center? |
- Has your Contact Center undergone
any significant recent changes in
traffic, staffing, or technology
recently?
- Have there been any changes in the
supervision or management of your
Contact Center?
- Has your Contact Center operated
with the same callflow design for a
while?
- Does your Contact Ccenter experience
seasonal changes in traffic volume
and/or traffic peaks throughout the day?
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If so, you will find this solution from
Lantana Communication Professional Services
of interest. The Contact Center Performance
Evaluation is an ideal way to ensure that
your Center operates at peak efficiency.
Our consultants evaluate pivotal functions
within your Center, identify those that can
be improved, and recommend adjustments to
achieve significant gains in overall
efficiency. Our Performance Evaluation
touches many elements of your Contact Center
operations, but its primary focus is to
ensure that the CRM (Customer Relationship
Management) technology within your Center
enables you to keep your promises to your
customers.
Key Aspects of Value to You and Your
Customers |
- Ensures that your Avaya Solutions
investment is fully realized
- Implements leading-edge technology
quickly and robustly
- Integrates the technology components
within the Contact Center seamlessly
- Validates your CRM technology
investment through report/result
analysis
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Overview
DEFINITYĆ/ MULTIVANTAGE/CMS Contact Center
Evaluation ensures your Contact Center is
operating at peak performance. These
evaluations, which focus primarily upon the
ongoing effectiveness of the technology that
Lantana has provided, are recommended on a
quarterly to semi-annual basis.
By taking advantage of this service, you
will join our growing list of clients who
find this investment not only brings the
financial advantages of improved efficiency
but, more importantly, that improvement
translates into your ability to better serve
and support your customers.
Lantana Communication Professional Services
Performance Evaluation offers consulting in
the following areas: |
- Callflow optimization
- Recommendations for staffing
- Review vector designs and associated
announcements/prompting/IVR interaction
- Review ACD reports from the CMS +
CMS reports training and customization
- Evaluation of the Contact Center’s
current metrics and benchmarking methods
- Avaya CMS Supervisor features
- Avaya CMS Supervisor training
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Contact
Chris Shaw
Email:
cshaw@lantanacom.com
Phone: 817-606-3374 |
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