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Our
news section will be dedicated to news, education and telling
stories about Lantana and our clients success stories.
Lantana is about the people we service and the people that
bring the service to you, we believe "People Buy
From People."
-May
19, 2004
One of the Nation’s “Most Wired” Hospitals
Improves Service Delivery with Avaya IP Telephony Solution
BASKING RIDGE, N.J. –Avaya
(NYSE:AV), a leading global provider of communications
networks and services for businesses, today announced that
East Texas Medical Center (ETMC) Regional Healthcare system
is using a new Avaya IP telephony network to link remote
facilities, lower costs and improve communications reliability.
ETMC, based in Tyler, Texas, addresses health care needs
for a 12,000-mile surrounding area and was named one of
the nation’s most wired health care facilities for
four years in a row (2000-2003) by Hospitals and Health
Networks, the journal of the American Hospital Association.
With its service area increasing, the challenge for ETMC was to maintain its
high quality of communications, which the health care system considers one of
the underpinnings of its excellent patient care. The Avaya solution gave ETMC
a seamless link for data communications and voice mail systems, enabling the
same dialing plan across all facilities, and allowing the patient care locations
to share clinical data and images.
ETMC upgraded its network using the Avaya Enterprise Branch Connect solution,
including the latest Avaya Internet telephony (IP) and messaging technology.
ETMC now uses IP telephony, which enables voice and data collaboration over a
converged Internet Protocol network, to route its communications over its new
fiber optic network. “In the health care field, communications support
and reliability is absolutely key to enabling us to deliver quality care to patients,” said
Tim Arthur, director of telecommunications, Information Technology Department.
The solution for ETMC was designed and installed by Lantana Communications, an
Avaya Platinum BusinessPartner. In recognition of the critical nature of the
hospital’s communication capabilities, Lantana conducted a network readiness
assessment in advance of fielding the IP telephony solution for ETMC. In addition,
they staged and tested the new Avaya network prior to installation. Although
ETMC’s IT department manages the network from a central point on the main
campus, it relies on Avaya Global Services’ operations center in Denver,
Colo., for around-the-clock network monitoring.
The Avaya Enterprise Branch Connect Solution is a portfolio of products and services
that help companies deliver voice and data applications to multiple branch office
and remote worker locations over a converged network from a centralized location.
The ETMC solution includes Avaya S8700 Media Gateways at the main hospital facility,
linked to the lab, emergency care and pediatrics clinics, which have Avaya S8300
Media Servers that can operate independently in case of a disaster. Three hundred
Avaya 4620 IP telephones are located throughout the main and remote facilities.
An Avaya IP Office at a remote physicians’ clinic is linked to the main
voice network via a T1 line, with a wireless link into the hospital’s data
network via QSIG signaling protocol.
About ETMC
ETMC hospitals serve the East Texas cities and surrounding areas of Athens, Carthage,
Clarksville, Crockett, Fairfield, Gilmer, Jacksonville, Mt. Vernon, Pittsburg,
Quitman, Rusk, Trinity and Tyler.
ETMC is a not-for-profit organization committed to improving the quality of life
in communities throughout East Texas. For more information about the services
offered by ETMC, please visit on the Internet: www.etmc.org.
About Lantana Communications
Founded in 1990, Lantana Communications sells and services Avaya voice and data
systems to a nationwide customer base. The company is headquartered in Arlington,
Texas, with branch offices in Houston and East Texas. Lantana has been recognized
by Avaya as a “Millionaire Diamond BusinessPartner,” as “BusinessPartner
of the Year” and has received a “Customer First Award” for
outstanding customer service. For more information on Lantana Communications,
visit www.lantanacom.com.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than
1 million businesses worldwide, including more than 90 percent of the FORTUNE
500®. Focused on businesses large to small, Avaya is a world leader in secure
and reliable Internet Protocol (IP) telephony systems and communications software
applications and services.
Driving the convergence of voice and data communications with business applications – and
distinguished by comprehensive worldwide services – Avaya helps customers
leverage existing and new networks to achieve superior business results. For
more information visit the Avaya website: http://www.avaya.com.
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