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Our news section will be dedicated to news,
education and telling stories about Lantana
and our clients success stories. Lantana is
about the people we service and the people
that bring the service to you, we believe
"People Buy From People." |
May 19, 2004
One of the Nation’s “Most Wired” Hospitals
Improves Service Delivery with Avaya IP
Telephony Solution
BASKING RIDGE, N.J. –Avaya (NYSE:AV), a
leading global provider of communications
networks and services for businesses, today
announced that East Texas Medical Center (ETMC)
Regional Healthcare system is using a new
Avaya IP telephony network to link remote
facilities, lower costs and improve
communications reliability.
ETMC, based in Tyler, Texas, addresses
health care needs for a 12,000-mile
surrounding area and was named one of the
nation’s most wired health care facilities
for four years in a row (2000-2003) by
Hospitals and Health Networks, the journal
of the American Hospital Association.
With its service area increasing, the
challenge for ETMC was to maintain its high
quality of communications, which the health
care system considers one of the
underpinnings of its excellent patient care.
The Avaya solution gave ETMC a seamless link
for data communications and voice mail
systems, enabling the same dialing plan
across all facilities, and allowing the
patient care locations to share clinical
data and images.
ETMC upgraded its network using the Avaya
Enterprise Branch Connect solution,
including the latest Avaya Internet
telephony (IP) and messaging technology.
ETMC now uses IP telephony, which enables
voice and data collaboration over a
converged Internet Protocol network, to
route its communications over its new fiber
optic network. “In the health care field,
communications support and reliability is
absolutely key to enabling us to deliver
quality care to patients,” said Tim Arthur,
director of telecommunications, Information
Technology Department. The solution for ETMC
was designed and installed by Lantana
Communications, an Avaya Platinum
BusinessPartner. In recognition of the
critical nature of the hospital’s
communication capabilities, Lantana
conducted a network readiness assessment in
advance of fielding the IP telephony
solution for ETMC. In addition, they staged
and tested the new Avaya network prior to
installation. Although ETMC’s IT department
manages the network from a central point on
the main campus, it relies on Avaya Global
Services’ operations center in Denver,
Colo., for around-the-clock network
monitoring.
The Avaya Enterprise Branch Connect Solution
is a portfolio of products and services that
help companies deliver voice and data
applications to multiple branch office and
remote worker locations over a converged
network from a centralized location. The
ETMC solution includes Avaya S8700 Media
Gateways at the main hospital facility,
linked to the lab, emergency care and
pediatrics clinics, which have Avaya S8300
Media Servers that can operate independently
in case of a disaster. Three hundred Avaya
4620 IP telephones are located throughout
the main and remote facilities. An Avaya IP
Office at a remote physicians’ clinic is
linked to the main voice network via a T1
line, with a wireless link into the
hospital’s data network via QSIG signaling
protocol.
About ETMC
ETMC hospitals serve the East Texas cities
and surrounding areas of Athens, Carthage,
Clarksville, Crockett, Fairfield, Gilmer,
Jacksonville, Mt. Vernon, Pittsburg,
Quitman, Rusk, Trinity and Tyler.
ETMC is a not-for-profit organization
committed to improving the quality of life
in communities throughout East Texas. For
more information about the services offered
by ETMC, please visit on the Internet:
www.etmc.org
About Lantana Communications
Founded in 1990, Lantana Communications
sells and services Avaya voice and data
systems to a nationwide customer base. The
company is headquartered in Arlington,
Texas, with branch offices in Houston and
East Texas. Lantana has been recognized by
Avaya as a “Millionaire Diamond
BusinessPartner,” as “BusinessPartner of the
Year” and has received a “Customer First
Award” for outstanding customer service.
About Avaya
Avaya Inc. designs, builds and manages
communications networks for more than 1
million businesses worldwide, including more
than 90 percent of the FORTUNE 500®. Focused
on businesses large to small, Avaya is a
world leader in secure and reliable Internet
Protocol (IP) telephony systems and
communications software applications and
services.
Driving the convergence of voice and data
communications with business applications –
and distinguished by comprehensive worldwide
services – Avaya helps customers leverage
existing and new networks to achieve
superior business results. For more
information visit the Avaya website:
http://www.avaya.com |
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