PKI Certificate Update Reminder - Deadline Approaching
Digital Public Key Infrastructure (PKI) security certificates are used for data encryption on secure communication links in several Avaya products. By design, security certificates expire after a period of time, requiring system administrators to update them periodically. This advisory is to notify customers and Avaya Business Partners that many Communication Manager systems worldwide have PKI certificates with an expiration date of March 11, 2009. A very small number of Application Enablement Services and Modular Messaging systems also have certificates that expire on this same date...READ MORE
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INAAU International Conference Announced
The Art of Evolution...Pursuing Excellence Through Technology is the theme for the 2009 conference to be held May 17-21, 2009 at the Gaylord Palms in Orlando, Florida. Registration is now open and information will be posted as it becomes available. Register for the 2009 Annual Conference:
- To register online, please click here
- To register by telephone, please call 1-888-769-7861 or (781) 251-7856.
Headed to INAAU this year? Lantana invites you to attend a very special Customer Appreciation event. Please contact Nicole for more information.
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Metropolis Technologies joins Lantana as Partner Lantana Communications wishes to welcome our new vendor partner, Metropolis Technologies. Metropolis creates powerful, user-friendly telemanagement solutions OfficeWatch Call Accounting for Business and ProfitWatch Hotel Call Accounting. These solutions integrate seamlessly with new or existing Avaya PBXs and help users improve employee productivity, control telephone costs, monitor trunk traffic, and easily archive historical phone call data. Businesses can also use these products to recoup costs for the phone system by billing tenants, guests and/or clients for usage on a real-time, daily, weekly or monthly basis. If you have a business that needs to track departmental calls, sales calls, incoming customer service calls or even emergency calls, you need a Metropolis call accounting solution.
Some businesses currently using OfficeWatch include colleges, schools, hospitals, banks, call centers, retail stores and their corporate headquarters, law firms, municipalities, government agencies and banks. ProfitWatch users include hotels, resorts, spas, casinos, time shares, condo/hotels, cruise ships and country clubs.
Lantana Communications installs and supports the Metropolis suite of
products- call us today for more information and for a demonstration of how OfficeWatch or ProfitWatch can help your company control costs, improve productivity and increase revenue. |
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Uncover the hidden savings and productivity in your business
A telework program can help boost savings and drive greater profit without breaking your budget
See how teleworking can reduce costs, real estate needs and employee absences in the white paper, Unleashing the Hidden Productivity of Your Small Business.
Click Here to download now! |
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Thriving in an Economic Downturn
Lantana Communications cares about your business and believes that "Business is tough, your communications should be easy". With the current economic downturn, your customers are watching how they spend their dollars. And that means your company has to tighten its belt too.
Despite limitations of reduced budgets and personnel, Lantana would like to show you how. Bringing market-proven technology to bear, you can still differentiate your company from the competition and maintain brand recognition. You can do this by providing customer experiences that encourage customers to spend their dollars on your products - and this paper will show you how.
Download "Thriving in an Economic Downturn" - a guide that will help your business develop brand differentiation and keep costs low.
Click Here to download now! |
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Preparing for the Unexpected:
Disaster Recovery is a serious issue for all of business and has been a growing concern for all of us as a nation. The time we live in has presented business with a unique challenege to be more prepared in the event of a disaster. Disaster Recovery Planning (DRP) is something every business should consider no matter how big or small your organization may be.
Lantana Communcations cares about your business and believes that "Business is tough, your communications should be easy". Eighty percent of businesses without a well-structured recovery plan are forced to close within 12 months of a flood or fire1. We would like to assist you in learning how to protect your business from the unfortunate event of a disaster and disruption by downloading a revealing white paper: Preparing for the Unexpected. |
You will be informed on how to enact a dependable Disaster Recovery Plan which will assist to safegaurd your business, communications, and the safety of your employees.
Features:
- Analyzing and building a detailed plan for emergency preparedness
- Demonstrating the reliability and resiliency of Avaya's core systems and applications under the stress of an emergency
- Configuring your communication platform for redundancy utilizing your existing architecture
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If you would like to know more about to better prepare your business in the event of disaster, there’s a free white paper on Disaster Recoverywaiting for you, just click here. And, as always, if you’d like to
work directly with a person on our staff, we
are always eager to share ideas. Just
contact us or call toll-free at 1-800-659-3361. |
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City of Bedford Saves Thousands of Dollars with New IP Telephony Network from Lantana
When the City of Bedford, Texas, looked for a solution to soaring telecommunications costs, it turned to a high-performance, converged communications network featuring technology designed and installed by Avaya Platinum-level Business Partner Lantana Communications.
The new network is based on Avaya IP Office, a secure, easy-to-use converged voice and data system for small and medium-sized organizations. The Avaya IP Office solution links 15 sites across the city, slashing telecom
costs by over 60%.
Click here to read more. |
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 The
“People Connection” in 2009
Lantana Communications believes in the power of people. This means that our
experts provide personal, one-on-one service
to the people in your organization. We
understand the importance of this
connection and hope that we can, in some
exceptional way, help your business make the
right connections in 2009.
If we can assist you in your endeavors,
whether in big ways or small ways, please
let us know. For example, if you have any
question regarding IP communications, data
networking, call center solutions,
messaging, wireless solutions, systems
integration, PBX or network security, or
advanced technology, we’ll be happy to
assist you. Click Here to submit your
questions, comments, or suggestions. We’ll
cover it in a future newsletter, or contact
you personally.
Finally, none of us would prosper nearly so
much if it weren’t for the people around us.
With that thought, we wish everyone in your
life and business the best in 2009. We hope
it’s better than ever. |
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SIP For Dummies Available For Free
Download!
 By
its very nature, telecommunications changes
and grows over time. One of the newest
advances is Session Initiation Protocol
(SIP). SIP is the glue—the intelligence—that
makes advanced communications more robust
than ever. (To download a free copy of the
book SIP for Dummies, just click here.)
When fully implemented, SIP will create a
communications environment with a central
directory server. The server knows the
communications preferences of each
individual and uses this intelligence to
make contact. Does the individual prefer
contact by PDA? The central directory
understands where to start. How about
instant messaging? No problem. The knowledge
base is aware of this preference. SIP can
intelligently contact a work phone, cell
phone, pager, instant messaging program,
email, PDA, or—if necessary—each in turn.
Companies are incorporating SIP into their
products, including those with Voice over
Internet Protocol (VoIP). Some of the
products that will eventually be SIP-enabled
(or are now SIP-enabled) include: |
- VoIP phones, gateways, proxies and servers
- VoIP softphones – phone software programs
that run on PCs, PDAs and other devices
- VoIP PBXs
- Instant Messaging (IM) programs
- Videoconferencing Systems
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If you would like to know more about how SIP
works, there’s a free downloadable copy of
SIP for Dummies waiting for you, just click here. And, as always, if you’d like to
work directly with a person on our staff, we
are always eager to share ideas. Just contact us or call toll-free at 1-800-659-3361 |
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Lantana Maintenance
Solutions: Cut Costs & Stay Operational
 Your
communication systems are the lifeline of
your business. And just like your car, these
systems require regular check-ups to make
sure everything’s working as it should.
Lantana can assess your system and create a
unique maintenance solution for your
business. Potential problems are proactively
managed, your business stays up and running,
and operating expenses are reduced. (In
fact, we have successfully reduced our
clients’ communications systems expenses by
an average of 25%!) |
"Through
our unique assessment and solution approach,
we have successfully reduced our clients’
communications systems expenses by an
average of 25 percent." |
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variety of combined solutions, including: |
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Moves, adds, and changes
to your existing system
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Technical support
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Help desk support, so
your team can focus on forward-thinking
projects
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24/7 or workday
agreements
Contact us today to schedule a free
review of your systems and service needs. |
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One-in-Five Americans are
Disabled. Are You Missing Them?
 Statistics
now indicate that 18-20% of the US
population is considered disabled. Providing
equal access through communications is
mandated by law. But the ability to create a
loyal, talented labor pool and tap into a
growing customer base is driven by
opportunity.
Communications
Accessibility
Avaya has pioneered voice systems, voice
mail, automated attendants and interactive
voice response systems that provide access
to information for all people, regardless of
ability. Not only is Avaya the only
manufacturer to offer a complete section 508
solution, they have been recognized as the
first Fortune 500 Citizen of the Disability
World.
Avaya IP Office solutions include: |
- TTY-enabled IP Office VoiceMail pro
messaging
- Connection points for analog,
digital and IP telephony endpoints
- Hearing aid compatible and
volume-adjustable digital headsets
- IP Office Phone Status software that
assists the blind and visually impaired
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you become compliant with the law, find new
employees, and tap into a ready customer
base, please contact us. |
"Avaya
is the only manufacturer who offers a
complete, section 508 compliant solution for
the small and medium business marketplace" |
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Technology, Disability &
the Law
Not only is the disabled population a
growing customer base, the ability to
communicate with them is required by law.
Section 508 of the Rehabilitation Act and
Section 255 of the Telecommunications Act
mandate equal access communications
solutions.
The law considers technology accessible if
people with disabilities can use a product
as easily as those without disabilities.
The key legislation that defines these
standards includes Section 508 of the
Rehabilitation Act, Section 255 of the
Telecommunications Act, and other state and
international legislation. Section 508
requires that electronic and information
technology developed or purchased by the
Federal Government be accessible by people
with disabilities.
For more information on accessibility, visit
the Federal Government website at www.section508.gov. |
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