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New Business Development Experts Wanted |
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Title: |
Telemarketing Representative |
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Location: |
Houston, Texas |
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Reports to: |
Director of Sales |
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Department: |
Sales |
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Salary: |
Base salary plus commission |
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Inquiry: |
HR Director, Cindi Pippen (toll)
1.800.345.4211 |
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(ph) 817.606.3338 (fax) 817.606.3380 |
Summary
Qualifies leads and solicits orders for
products or services over the telephone by
performing the following duties.
Education/Experience
Minimum three years related experience in a
professional office environment.
Duties |
- Helps develop established script to
use when calling prospects
- Calls prospective customers in
designated market area to qualify leads
and explain type of service or product
offered
- Secures and places orders with
others for filling
- Enters names, addresses, purchases,
and reactions of prospects solicited
into computer database system
- Follows up with customers to assure
satisfaction, responds to queries,
solicit further sales, and solve or
refer problems
- Develops lists of prospects from
city and telephone directories, trade
and professional association membership
lists, and other public records
- Prepares report on sales activities.
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Competency
To perform the job successfully, an
individual should demonstrate the following
competencies: |
- Design: Demonstrates attention to
detail
- Problem Solving: Gathers and
analyzes information skillfully
- Project Management: Completes
projects on time and budget
- Oral Communication: Speaks clearly
and persuasively in positive or negative
situations; Listens and gets
clarification; Responds well to
questions
- Team Work: Balances team and
individual responsibilities; Gives and
welcomes feedback; Contributes to
building a positive team spirit; Puts
success of team above own interests;
Able to build morale and group
commitments to goals and objectives;
Supports everyone’s efforts to succeed;
recognizes accomplishments of other team
members
- Written Communication: Writes
clearly and informatively; Edits work
for spelling and grammar; Varies writing
style to meet needs; Presents numerical
data effectively; Able to read and
interpret written information.
• Leadership: Exhibits confidence in
self and others
- Quality Management: Looks for ways
to improve and promote quality
- Ethics: Treats people with respect;
Keeps commitments: Inspires the trust of
others; Works with integrity and
ethically; Upholds organizational values
- Organizational Support: Follows
policies and procedures; Completes
administrative tasks correctly and on
time
- Adaptability: Able to deal with
frequent change, delays, or unexpected
events
- Attendance/Punctuality: Is
consistently at work and on time
- Dependability: Follows instructions,
responds to management direction; Takes
responsibility for own actions; Keep
commitments
- Initiative: Looks for and takes
advantage of opportunities; Asks for and
offers help when needed
- Planning/Organizing: Prioritizes and
plans work activities; Uses time
efficiently; Sets goals and objectives
- Professionalism: Approaches others
in a tactful manner; Reacts well under
pressure; Treats others with respect and
consideration regardless of their status
or position; Accepts responsibility for
own actions; Follows through on
commitments
- Quality: Demonstrates accuracy and
thoroughness; Monitors own work to
ensure quality
- Quantity: Meets productivity
standards; Completes work in timely
manner; Strives to increase
productivity; Works quickly
- Safety and Security: Observes safety
and security procedures.
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Qualifications
To perform this job successfully, an
individual must be able to perform each
essential duty satisfactorily. The
requirements listed below are representative
of the knowledge, skill, and/or ability
required. Reasonable accommodations may be
made to enable individuals with disabilities
to perform the essential functions.
Language Ability
Ability to read and interpret documents such
as safety rules, operating, and maintenance
instructions, and procedure manuals. Ability
to write routine reports and correspondence.
Ability to speak effectively before groups
of customers or employees of organization.
Math Ability
Ability to add, subtract, multiply, and
divide in all units of measure, using whole
numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding
to carry out instructions furnished in
written, oral, or diagram form. Ability to
deal with problems involving several
concrete variables in standardized
situations.
Computer Skills
To perform this job successfully, an
individual should have knowledge of Word
Processing software, Spreadsheet software
and Internet software.
Work Environment
The work environment characteristics
described here are representative of those
an employee encounters while performing the
essential functions of this job. Reasonable
accommodations may be made to enable
individuals with disabilities to perform the
essential functions.
Physical Demands
The physical demands described here are
representative of those that must be met by
an employee to successfully perform the
essential functions of this job. Reasonable
accommodations may be made to enable
individuals with disabilities to perform the
essential functions. |
We look forward to hearing from you.
email your resume to
Cindi Pippen.
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