Avaya
Computer Telephony, part of the Avaya™ Customer
Relationship Management solutions portfolio, can significantly
enhance the customer care and responsiveness that your
business provides by seamlessly blending the power
of your communications system with critical business
intelligence.
Avaya Computer Telephony is designed for platform independence, to support a
rich set of applications and open client-server
architectures and standards. Your businesscan employ the latest computer telephony integration
(CTI) applications, while protecting your existing IT investment. Avaya Computer
Telephony also
simplifies the infrastructure needed to support multiple
contact center applications written to different application
programming interfaces (APIs). This allows you to use
a single Windows NT or Windows 2000 compatible server
running "off-the-shelf" and/or customized
software solutions. |
