Avaya
Call Recording solutions deliver flexible, high-performance
call logging and digital voice recording capabilities designed
to meet a variety of your contact center needs including:
• Compliance: Recording all your communications to meet legal or regulatory
requirements
• Risk Management: Selectively recording calls to verify information and
protect against errors
• Quality Monitoring and Assurance: Monitor agent performance, identify
training needs, and fine-tune call handling procedures
From a single screen, you have a unified view of recorded multimedia interactions,
ready to be replayed and evaluated from a PC. Using the Avaya Call Recording's
live monitor module, you can instantly view the activity status of your agents
and then choose to monitor or begin recording at any point during the call.
Avaya Call Recording's standard reports enable you to obtain centralized data
and objective reporting. Or, you can use the flexible custom-reporting module
to create customized reports that use the criteria you have defined to meet your
specific needs. Avaya Call Recording's advanced voice logger is a PC-based digital
voice server and software system that records calls through your DEFINITY® server.
Calls are stored in a highly compressed format on the server's hard drive or,
optionally, archived on digital media. |
