| Avaya
Basic Call Management Reporting Desktop is a software
client/server application with a graphical user interface
(GUI) that helps you monitor the status and performance
of your call center. With the Avaya Basic Call Management
Reporting Desktop, you may tap directly into all the call
data that is collected by your DEFINITY system and send
that information to multiple desktop PCs. Avaya Basic Call
Management Reporting Desktop lets you set up levels of
thresholds for acceptable performance and alerts you with
warnings-either audible or
visual, on a supervisor's
PC-when those thresholds have been reached. For example,
you can have the system
alert supervisors with visual warnings-yellow for "caution" and
red when the number of calls waiting reaches maximum
allowable levels. Once alerted, supervisors can have
more agents log in. Or they can display the warnings
on an optional Avaya wallboard to alert agents themselves
to changing call center conditions. |
