What does it mean to be recognized as an Avaya Platinum Business partner?  Platinum Avaya BusinessPartners must meet Avaya’s most rigorous criteria requirements in converged voice and data training for their technical experts and customer satisfaction.  By certifying as a Platinum level reseller, Lantana Communications has demonstrated and proven its ability to professionally represent the Avaya Communication Systems to its customers across its four offices in Dallas-Ft. Worth (Arlington), Houston, East Texas and Denver.  With the complete support of Avaya Inc., Lantana is committed to the highest level of customer satisfaction and certification for technical professionals among Avaya’s business partners.

The Avaya BusinessPartner certification program has three levels of distinction:  Silver, Gold and Platinum. For Lantana to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included:

• Customer Satisfaction and Support:  Key assessment components included:  systems and processes, installation and project management, general field applications and operational performance.  Lantana was required to reach a score in the 90% range for customer satisfaction and received a score of 94% in overall excellence from our customers.
• Business Commitment:  Company is required to meet revenue targets of 10+ million dollars and maintain certain levels of inventory of Avaya systems.
• Certified Employees:  Employees must have demonstrated expertise in sales, design and implementation. Avaya has one of the industry's leading programs to certify sales and technical professionals in IP telephony, unified communications, contact centers, and services. Avaya Professional Certification is a progressive program with Associate, Specialist, and Expert level credentials. Each level of Avaya Certification requires passing two or more exams in the required application area of expertise.

As one of only 37 Avaya Business Partners to be awarded the Platinum status, customers should be confident in dealing with Lantana, and knowing they have the full support of Avaya Inc. nationwide.  Lantana is able to provide you with superior service, technical expertise and the most competitive pricing available.  As the only full-service Avaya Platinum Business partner based in North Texas, and located in Tarrant County, Lantana welcomes the opportunity to serve you and provide you with the platinum award-winning solutions that all our customers enjoy.